Return & Exchange Policy

At RangRivaaz, every product undergoes a thorough quality check before it is packed and shipped. We strive to ensure that you receive your order in perfect condition.

No Return Policy

We do not accept returns for any products once they have been delivered.

Please read the product description, size details, and specifications carefully before placing your order. If you have any questions, feel free to contact us before making a purchase.

Exchange Policy

We offer exchange only under the following circumstances:

• You receive a damaged product.

• You receive a wrong product (different from what you ordered).

No exchanges will be accepted for reasons such as:

• Change of mind

• Incorrect size selected by the customer

• Color variation due to screen/display settings

• Personal preference or dislike of the product

• Minor thread issues or handmade finishing variations that do not affect the usability of the product

Exchange Request Timeline

You must raise your exchange request within 7 days of receiving your order.

To initiate an exchange, please email us at support@rangrivaaz.com with:

• Your Order Number

• Clear photographs of the product and packaging

• A complete unboxing video (mandatory)

• A brief description of the issue

Mandatory Unboxing Video

To be eligible for an exchange, you must provide a continuous, unedited unboxing video that meets all of the following conditions:

• The video must begin before opening the sealed package.

• The shipping label should be clearly visible.

• The package should be opened in the same recording.

• The entire contents must be shown clearly.

• The video must be recorded without any cuts, pauses, edits, or interruptions.

Exchange requests submitted without a continuous unboxing video or with an edited/cut video will not be accepted.

Exchange Approval

Once we receive your request, our team will inspect the evidence provided.

If your exchange request is approved:

• We will arrange a reverse pickup wherever service is available. If reverse pickup is unavailable, you may be requested to courier the product to us. In such cases, shipping reimbursement may be provided at our discretion.

• The product must be unused, unwashed, unworn, with all original tags attached, and in its original packaging.

• After receiving and successfully inspecting the returned product, we will dispatch a replacement of the same product.

If the same product is unavailable, we may offer:

• A similar product of equal value, or

• Store credit equivalent to the purchase value.

Exchange Eligibility

Exchange requests will not be accepted if:

• The product has been used, washed, altered, or damaged after delivery.

• Original tags or packaging are missing.

• The request is made after 7 days of delivery.

• The mandatory unboxing video is not provided or is edited.

• The issue is due to incorrect size selection or customer preference.

Order Cancellation

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us

For any questions regarding your order or exchange request, please contact us at:

Email: support@rangrivaaz.com

We are committed to providing the best possible shopping experience and will resolve all genuine issues promptly.